Find order status emails explained below:

Pending
Your order has been received successfully and is awaiting processing. If you wish to cancel your order, you may still do so.

Processing
Your order is being processed and your package is being prepared for shipment.

Shipped
The package has left the warehouse and was picked up successfully by the postal carrier.

Delivered
Your package was delivered at the shipping address provided.

eCheck | On Hold
Your order is on hold until your eCheck clears.

Out Of Stock | On Hold
One or more of the items you ordered are out of stock and your order is on hold.

Pet Info Required
Additional information is required about your pet(s) in order to fulfill your order properly.

Partially Refunded
Your payment has been partially refunded. Partial funds have been credited back to you.

Temporarily Undeliverable
One or more of the product(s) you ordered are temporarily undeliverable.

Product Currently Unavailable
One or more of the product(s) you ordered are currently unavailable.

Sold out | Refunded
We are sold out of the item(s) you ordered. You have been refunded.

Product Discontinued | Refunded
The product you ordered has been discontinued by the manufacturer. You have been refunded.

Processing | Partially Refunded
You have been refunded for one or more of the items you ordered. The rest of your order is being processed.

Canceled and Refunded
Your order has been canceled and you have been refunded.

Backordered | on Hold
One or more of the items you ordered is currently on backorder and your order is on hold until our warehouse receives the item

Out of stock | Refunded
The item you ordered is out of stock. You have been refunded.

Item requires prescription
One or more of the items you ordered require a prescription. Click here for more information about pet prescription medicine.

Awaiting CC Processing
There has been a problem processing your payment. You may have to place your order again. Further information is provided in the email.

Credit Card did not go through
There has been a problem processing your payment. You may have to place your order again. Further information is provided in the email.